MiNd LiNkS IT R&D Labs delivers wide-ranging and value added services adopting the unique approach of integrating people, processes and technology. This approach has allowed our teams to map business requirements to the technology solution that fit project goals. Our consultants focus on understanding customer needs to devise design and development strategies to efficiently create reliable applications, on time and within budget.

Our expertise at strategic, technical, operational and organizational levels help organizations takes advantage of new business opportunities.

Study and Analysis: Once the problem Ticket issue is received, the Onsite technical team makes a careful study of the issue and analyzes its complexity.

Estimation: After a thorough analysis the work estimation is made and it is placed before the client through an offsite support Manager. Based on the estimated time and priority, the issue is then scheduled to be resolved either by the onsite team or by the offshore team.

Scheduling: Identify the best suitable team member(s) for solving the issue and assign the tasks to that particular resource(s).

Solution: The assigned team member(s) provides the solution as specified in the given task document in a scheduled time adhering to the quality standards, he also provides a standard document describing the work done.

Testing: Test the changed code as per the Maintenance Manual. Update the documentation as required
Log Maintenance: Logs will be maintained for future use by the offsite as well as offshore team for all the support issues that have come up.

APPLICATION DEVELOPMENT
With increasing demands, enterprises worldwide are finding it difficult to implement, and support new applications, while at the same time, maintaining and upgrading their existing systems. To overcome the situation, companies must seek to expand development capacity, accelerate time-to-market, and build flexible distributed delivery models to negotiate risk.

There are benefits in building software to improve existing business processes rather than changing proven procedures in order of work within the constraints of off-the-shelf applications. MiNd LiNkS IT R&D Labs addresses these issues and will help you to remain in step with and ahead of your competition by continuously improving your information technology-based business solutions.

We remain focused on developing the best solution to respond to each client's individual business needs. Through our advanced consultative approach, MiNd LiNkS IT R&D Labs assists in clearly defining organizational goals and determining where the current systems meet these goals, where they fail, and how they can be improved through our custom applications solutions. Our experienced team will work on the project from its conceptualization through and beyond its completion and implementation.

Our focus areas include extranet, intranet, business-to-business, e-commerce solutions, software, database and other industry applications.

Our Services in these areas are focused on:
  Application Development - This includes web based, client/server application development and enhancements to legacy applications.
  Migration and Customization - This includes version Upgrade Services, Database migration, Re-engineering, Functionality upgrades and Porting
    Implementation Support - Routine Maintenance and Functional Enhancements.
  Development and Testing - Component Development and Unit Testing, System and Integration testing.
  Efficient Data Entry and Data Conversion with 100% percent quality.

APPLICATION MAINTAINENCE
MiNd LiNkS IT R&D Labs provides comprehensive software application maintenance services for medium to large enterprises. Services range from undertaking maintenance of existing applications to adding new functionality. Deep experience in understanding and maintaining large applications coupled with an expertise in new technologies help to not only prolong the life of existing applications but also infuse fresh blood into the system. A team of dedicated software engineers are available round the clock both onsite and offsite to handle all maintenance related issues from defect fixing to adding new products and functionality.

Application maintenance deals with
  Promptly fixing software problems that cause the system to be non-operative or to perform incorrectly.
  Implementing changes, improvements, and enhancements to the system.

BUSINESS PROCESS OUTSOURCING
Business Process Outsourcing (BPO) has changed the way the world does business, and this trend is only likely to accelerate. BPO is quickly emerging as a key enabler of all high performing organizations. More and more businesses and governmental leaders-cross industry, organizational size and geography are turning to BPO to help them elevate their organizations performance.

Through the right mix of business process improvement, labor arbitrage and technology enhancements, BPO is aimed at reducing cost, increasing service levels and thus improving the enterprise value of the business processes. Blending qualified workforce and faster adoption of well-defined business processes leads to higher productivity gains without compromising on quality.

The availability of cost effective skilled resources - that is well educated and able to converse in English, well-developed communication infrastructure and software sector as well as an appropriate time difference with other countries, help in making India a favorite destination for the BPO industry.

INTERACTION
MiNd LiNkS IT R&D Labs has rich experience in successfully executing large IT outsourcing projects with well-established Infrastructure. MiNd LiNkS IT R&D Labs Interactions, the BPO arm of MiNd LiNkS IT R&D Labs Aims about reducing the operational costs for its Clients by improving the outsourced processes and increasing their productivity. The strong parentage of MiNd LiNkS IT R&D Labs provides the right mix of Infrastructure, People and Processes to the clients. The partnership offers technical expertise coupled with global call center expertise.

To keep pace with today's economic environment, organizations need to focus on their core competence. The easiest way of doing this is to partner with a service provider like MiNd LiNkS IT R&D Labs Interactions, who understands the company business and solves non-core, yet critical business processes.

MiNd LiNkS IT R&D Labs Interactions interest lies in a long-term partnership addressing all aspects of the outsourcing requirements from clients. MiNd LiNkS IT R&D Labs Interactions gives the very best in bringing cost efficiency with quality processes, round-the-clock operations, state-of-the-art infrastructure and a committed people force. It offers Industry-specific services to customers. For instance, in the Insurance and Healthcare sector, it addresses Claims Processing, Policy Issuance, Premium Accounting, etc. It also offers Front Office services like Contact Centers for Customer Service. It provides Product Support & Technical Help Desk services as well as Back-Office Processes in the areas of Accounting, HR and other Transaction Intensive activities.

CALL CENTER SERVICES
Our focus has been to continually find new and better ways to help our clients make profitable connections with their customers. Whether you need messaging or answering service, inbound call center services, outbound call center services, email support and online chat, we can help out to make the most of every contact.

INBOUND TELESERVICES
Our call handling and inbound telemarketing services for business-to-business and business-to-consumer campaigns will help drive customer acquisition, increase customer retention, improve sales and rapidly expand your markets. Our inbound supports include:
Help Desk: 24 Hours /Day, 365 Days /Year
Technical Support Requests for Maintenance Support
Requests for Maintenance Support
Inbound Telemarketing / Up-Selling & Cross-Selling
Requests for Samples
Order Status: Customers can check on the status of their order at any time

Dealer Locate: Callers are given information on the store or dealer nearest to them.
Ticketing Sales
Subscriptions
Fundraising
Advertising Co-Op Claim Processing
Rebate Processing
Insurance Claims Processing
Product Recall Management
Customized Interactive Voice Services
Overflow, Off-Hour And Weekend Call Handling
Fax on Demand: An access channel for those customers who need documented answers or written confirmation.

OUTBOUND TELESERVICES
Our tele-professionals help out to turn the company prospects into customers, and then our customers into advocates. We focus on building a relationship that lasts by using a personalized approach that provides the value addition necessary to maintain and grow your client base. Our outbound capabilities include:
Telemarketing and Sales: We use predictive dialing to connect to customers. Our tele-sales techniques also include:
Reactivation: Approaching your 'expired' customers with the right offer
Targeting: Isolating key decision-makers and discovering their budgets before you spend resources on more costly mail or sales calls.
New Movers: Tapping people who have just moved residence, for example, and asking them to pre-register for your service or organization
Renewals: for publishing and finance, telemarketing is by far the most efficient way to secure repeat buyers
 Aftermarket Sales: Contacting new customers and securing additional sales, even when other products are seemingly unrelated.

Up-Selling & Cross-Selling
Sales Lead Generation
Market Research & Surveys
Database Cleaning and Updating
Internet Response follow-up
Collection of Past Dues
Third Party Verification
Record Verification
Fraud Detection /Prevention calls
Damage Control and Disaster Recovery services
Welcome Calls/ Thank-you / other client initiated Information calls.

MEDICAL TRANSCRIPTION
MiNd LiNkS IT R&D Labs Pvt. Ltd. is a trailblazing Medical Transcription Company. MiNd LiNkS IT R&D Labs has pioneered its medical transcription operations by recruiting young graduates with background in of various subjects and orienting them by imparting to them six months of comprehensive training. MiNd LiNkS IT R&D Labs has a handpicked and individually trained specialized team of personnel who deal with multiple branches of medicine including the following:

Cardiology
 Pulmonologists
 Gastroenterology
 Genitourinary
 Obstetrics and Gynecology
 Orthopedics
 Oncology and Radiology
 Psychiatry
 ENT
 Neurology

The growth of MiNd LiNkS IT R&D Labs in this field is a saga of success, for it has always endeavored to provide quality transcription services. At present it has more than 20 Medical Transcribers with an average of 12 months experience in transcription of a variety of medical reports involving
Clinical Notes
History and Physical
Consultation
Operative Reports
Discharge Summaries
MiNd LiNkS IT R&D Labs offers Quality Transcription Services with Turn-Around Schedules that match the best in the industry.

MiNd LiNkS IT R&D Labs creates a congenial work atmosphere and provides and sustains ample resources to its personnel. In addition, all our Medical Transcribers have
 Appropriate education
 Training
 Experience
 Work experience under supervision of a skilled management team
MiNd LiNkS IT R&D Labs has its own in-house, fully equipped facility to train 20 Medical Transcribers at a time. Training at MiNd LiNkS IT R&D Labs facilitates individuals in the effort to attain international standards in delivering work within stipulated time.
LEADERSHIP TEAM
The varied and successful business careers of the principals at MiNd LiNkS IT R&D Labs, combined with seasoned senior management with decades of experience, have given the company an unprecedented wealth of resources unique to the consulting industry.