MiNdLiNkS, the BIRTHPLACE of ServiceNow Training:

MiNdLiNkS has established itself as a pivotal player in the World’s Training Market, particularly as the birthplace of ServiceNow Training. Founded with the intent of bridging the skills gap in the rapidly evolving IT landscape, MiNdLiNkS has become synonymous with high-quality education in ServiceNow, a leading platform for digital workflows.

The curriculum offered by MiNdLiNkS is designed to cater to both newcomers and seasoned professionals looking to upskill. Instructors with extensive experience ensure that the training is comprehensive, covering everything from basic ServiceNow functionalities to complex customizations and integrations. Additionally, MiNdLiNkS utilizes a hands-on training approach that allows learners to engage directly with the ServiceNow platform, fostering an environment of practical understanding and real-world application. This methodology has proven to be effective, as feedback from alumni demonstrates increased job placement rates and enhanced workplace performance.

Moreover, MiNdLiNkS has cultivated a robust community of learners and professionals who are passionate about ServiceNow. Networking opportunities and continuous learning programs are integral parts of their offering, allowing trainees to connect not only with industry experts but also with peers who share similar career aspirations. This sense of community reinforces the idea that learning does not end with course completion; rather, it is an ongoing journey facilitated by MiNdLiNkS. By being at the forefront of ServiceNow training, MiNdLiNkS has not only contributed to the workforce’s capability but has also solidified its reputation as a cornerstone of professional growth, making it a vital resource in the training market today.

Cloud in Current Technology Trends and the Career Shift from On-Premise to Cloud Solutions:

In today’s rapidly evolving technological landscape, the term “Cloud” has become synonymous with innovation and efficiency. As organizations worldwide transition to cloud-based solutions, it is imperative for every technology and tool to adapt its dynamics, structure, architecture, and trade-offs to align with this paradigm shift.

The proliferation of freely available software for these traditional modules has led to an oversaturated market, where many individuals can easily acquire and teach these systems without substantial hands-on experience. This influx of trainers, often lacking practical expertise, has intensified competition in the job market for old on-premise technologies.

Drawing from our extensive experience in technology consulting and enterprise development, we have witnessed the challenges organizations face when recruiting talent. To remain competitive and valuable in the workforce, we recommend that professionals focus on emerging technologies that are gaining traction in the market. Opting for tools with limited training availability can significantly enhance your employability and facilitate smoother transitions between job opportunities.

By aligning your skills with cloud-based technologies, you position yourself as a dependable asset within any organization. Unlike traditional software that requires installation via physical media, cloud-based solutions operate through web access, allowing users to engage with software instances via URLs and credentials.

At MiNdLiNkS, we are committed to providing comprehensive training and practical experience with cloud technologies. Our Senior Solution Architects bring a wealth of knowledge and expertise in SERVICENOW Cloud and its associated technologies, ensuring that you receive the highest quality education and support. Embrace the future of technology with us, and become an integral part of the cloud revolution.

Significance of ServiceNow:

ServiceNow has emerged as a leading Cloud-Based Platform that transforms the landscape of IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM) and IT Business Management (ITBM). By providing a robust suite of applications and tools, ServiceNow enables organizations to streamline and automate their IT service delivery processes. This results in increased operational efficiency, improved service quality, and enhanced customer satisfaction. The platform serves as a centralized hub for managing IT assets, incidents, and requests, allowing businesses to respond more swiftly to operational challenges and maintain continuity in service.

ServiceNow Capabilities:

One of the standout features of ServiceNow is its ability to integrate ITSM, ITOM, ITAM and ITBM seamlessly. The ITSM capabilities encompass Incident Management, Problem Management, Change Management, and Service Catalog, helping organizations efficiently handle service requests while ensuring compliance and governance.

ServiceNow has emerged as a cornerstone in the world of Digital Transformation, particularly in the realms of IT Asset Management (ITAM). Through its comprehensive suite of applications, ServiceNow addresses various aspects of IT operations, facilitating seamless workflows, automating repetitive tasks, and enabling real-time tracking and reporting. In conjunction with its ITSM capabilities, ServiceNow provides a powerful IT Asset Management (ITAM) solution that helps businesses manage their IT assets throughout their lifecycle. From procurement to retirement, organizations can track assets, monitor usage, and optimize resource allocation using ServiceNow’s intuitive interface. This allows for improved visibility into asset utilization and compliance, ultimately leading to cost savings and better decision-making. By integrating ITAM with ITSM, ServiceNow creates a holistic view of IT resources, ensuring that organizations not only maximize their investments in technology but also align their IT capabilities with strategic business goals. Overall, ServiceNow stands out as an essential cloud platform for organizations looking to enhance their IT operations, ensuring they remain agile and competitive in an increasingly digital world.

On the other hand, ITOM focuses on managing the infrastructure and operations that support these services, including event management, cloud management, and discovery. By linking ITSM processes with ITOM functionalities, ServiceNow provides a comprehensive view of IT resources and their performance, enabling proactive monitoring and swift response to incidents, thereby minimizing downtime and enhancing productivity. By employing features such as automated ticket routing, AI-driven chatbots, and self-service portals, ServiceNow empowers users to resolve issues quickly while simultaneously reducing the workload for IT personnel. The platform’s robust reporting capabilities also provide valuable insights into service performance, helping organizations continuously refine their IT processes to enhance user satisfaction and operational efficiency.

One of the standout features of ServiceNow’s ITBM solution is its ability to offer comprehensive project and portfolio management capabilities. Organizations can easily prioritize initiatives based on strategic value, allocate resources efficiently, and track progress in real-time. This visibility into project statuses enables businesses to make informed decisions about their IT investments, helping to bridge the gap between IT and business leaders. Alongside project management, ServiceNow’s ITBM also integrates financial management tools, which help organizations maintain budgetary control and assess the financial impact of IT projects. This integrated approach simplifies complex workflows, allowing organizations to pivot quickly in response to changing market demands.

Architecture of ServiceNow:

ServiceNow’s cloud platform is designed with scalability and flexibility in mind, accommodating businesses of all sizes and industries. The platform supports customization and integration with various third-party applications, allowing organizations to tailor their IT management solutions according to their specific needs. As businesses increasingly embrace digital transformation, ServiceNow positions itself as an essential tool for improving service delivery and operational effectiveness. By leveraging ServiceNow’s capabilities, companies can not only enhance their internal processes but also provide higher-quality services to external customers, ultimately driving better business outcomes in an evolving technological landscape.

Easier to get the Job with ServiceNow:

The primary advantage of SERVCENOW lies in the current market’s significant shortage of qualified professionals with expertise in this platform. Many organizations struggle to find individuals who possess a solid understanding of ServiceNow Landscape, as training and resources are limited. Given that ServiceNow is a cloud-based solution, access to the software outside of the office is often restricted, particularly for those who are not designated as Super Users.

In this context, the job market is shifting; rather than candidates actively seeking employment, companies are increasingly on the lookout for qualified individuals. This trend opens doors for those with foundational knowledge of ServiceNow, allowing them to secure positions in cloud development environments. The relatively low level of technological understanding of these tools across the corporate landscape means that candidates are less likely to face hierarchical pressures during their work.

Moreover, interviewers often rely on pre-prepared questions, which can further simplify the interview process for candidates. As a result, securing a position as a ServiceNow Developer has become more attainable. The demand for these professionals is high, and they are frequently in short supply, leading to competitive salaries and excellent career opportunities.

At MiNdLiNkS, we proudly pioneered SERVCENOW Training in India, and we have been delivering high-quality training for the past Eighteen Years. This TaskBased Training program is led by a seasoned architect with extensive real-world experience, ensuring that our students receive practical and relevant knowledge.

Given the current demand for ServiceNow expertise and the shortage of qualified professionals in the field, our students are highly sought after by companies actively searching for real talent. This unique position means that instead of you having to seek out opportunities, organizations will come to you.

Additionally, MiNdLiNkS guides to access the remote cloud instance to the ServiceNow Sandbox Cloud Instance for practice during the course, providing our trainees with hands-on experience that is essential for mastering the platform. Join us to enhance your skills and position yourself at the forefront of this burgeoning market.

MiNdLiNkS is uniquely positioned to introduce and provide training on new tools and technologies, facilitated by industry experts with extensive experience across various technological applications in projects. This commitment to excellence ensures that our clients are well-equipped to navigate the evolving landscape of technology.

What Does a Course Entail?

The duration and content of each ServiceNow course can vary significantly. Each module is designed with a recommended number of study hours per day, and it is highly advisable to refrain from engaging in other work during this period. This focused approach is essential for maximizing your understanding of the material and developing expertise in the subject matter.

Do I Need Training? Can’t I Just Learn on the Job?

Completing formal training is a prerequisite for working with ServiceNow. The platform encompasses a range of complexities and nuances that can only be fully understood through comprehensive training. Furthermore, Cloud Platforms like ServiceNow are designed to operate using multiple scripting languages, different external systems, and adapt to different platforms, catering to a diverse array of industries and user needs. Therefore, investing in training is crucial for effective and efficient use of the system.

Do We Offer Live Online Training?

Yes, we provide a professional course in ServiceNow, and the online format is the most convenient option. This allows you to participate from the comfort of your own location. Additionally, class recordings will be available in real-time, ensuring that the quality of instruction remains consistent.

Can I Access and Practice with ServiceNow Software?

Absolutely! Access to the ServiceNow software is exclusively provided by MiNdLiNkS. This organization offers students a cloud instance of ServiceNow, enabling them to practice on their own devices without any restrictions related to system configuration, time, or location. Students can access this access 24/7, making it an invaluable tool for those enrolled in our courses.

What Level of Experience is Required?

While no specific prior experience or awareness is necessary, other than Blank Mind and Blind Practice. Rest assured, our course materials are designed to cover all essential topics, ensuring that you are well-prepared and equipped with the knowledge needed to succeed.

Are there any prerequisites for this training?

As previously mentioned, there are no prerequisites for enrolling in the ServiceNow course. Our experienced trainers will guide you through every aspect of the subject, ensuring a comprehensive understanding from the ground up.

What about certification?

It is widely recognized that clients place a high value on certified ServiceNow Developers. Certified individuals often experience salary increases of over 100%, and securing employment has become more accessible, especially as many companies are currently facing a shortage of Certified ServiceNow resources. For those aiming to work in client environments and pursue on-site opportunities, obtaining certification is highly recommended. However, it is essential to note that certification should complement your expertise, experience, and knowledge in ServiceNow to enhance your job prospects. We are proud to offer 100% Pass-Guaranteed Certification Support to help you achieve your professional goals.

Who Should Attend?

This program is designed for a diverse group of professionals seeking to enhance their expertise in SERVICENOW solutions. Specifically, we invite:

• Graduates having Education Gap: Grads who are having minimum of 3 years of gap after passing their degrees can learn ServiceNow who are eager to deepen their knowledge and skills.
• Technical Support Team: People working in Technical Support, Customer Support, Networking Support, and Service Desk Operations who dream to transition their career to IT.
• IT Service Support & Service Support Process Consultants: Incident Management, Problem Management, Change Management, Configuration Management, Portfolio Management, Field Service Management Process Consultants to extend their career longevity in the IT Cloud.
• ITIL Consultants: ITIL or ITSM Process Analysts who wish to elevate their consulting expertise.
• Ticketing Tools Resources: People working in JIRA, BMC Remedy, HP Service Manager, Ivanti, and IBM Maximo ticketing platforms who need to use their awareness to a full-length Cloud Consultant role.
• Scripting Developers: Individuals currently working in Java Script, Jelly, Ruby and Groovy Scripting Developers who are frustrated with limited career advancement and are interested in transitioning to Cloud consulting. This is an opportunity to leverage their scripting experience and secure a more stable career path.
• Programmers: Java, .Net and Python Developers want to step into Cloud Consulting aiming to augment their consulting capabilities.
• SQL Developers: Database Developers or Database Administrators looking to strengthen their consulting profiles and expand their capabilities.
• Business Analysts: Professionals working in Business Analysis seeking to enhance their consulting skill set and broaden their Career Opportunities.
• QA Professionals: Test Engineers, Test Leads, Test Managers who are looking to enhance their skills and career prospects as ServiceNow do have ATF an Automated Testing Framework in its offerings.

Join us to explore how you can transform your career and gain a competitive edge in the ServiceNow consulting landscape.

Who is Your Trainer?

Meet Mr. Sarath, a Senior Certified Technical Architect with over 15 years of extensive experience in the industry. He has honed his skills at ServiceNow Cloud Platform, working with some of the largest enterprises globally.  Sarath is also a MiNdLiNkS-endorsed Training Professional, bringing a wealth of knowledge and expertise to his training sessions.

What is the Training Plan?

Our comprehensive 60-Day Training Program is designed to provide a robust learning experience.

It includes:

• In-depth training on Key Concepts
• Hands-on Assignments
• Live Case Studies
• Real-Time Working Scenarios
• Specialized expertise in ServiceNow Cloud Platform
• Access to ServiceNow Software Cloud Instance
• End-to-End Resume Building and Presentation Support
• Comprehensive Training Materials
• Technical Support
• 100% ServiceNow Certification Assistance
• 100% ITIL Certification Assistance
• Mock Interviews and Personalized Consultations

Additionally, we offer internal references to renowned CMM Level companies, ensuring genuine placement assistance and consultancy support.

What About Courseware?

Our courseware is meticulously crafted to meet the evolving demands of the IT industry. Developed by our esteemed Mentoring Board, it reflects ServiceNow standards and incorporates ongoing industry changes, as well as valuable feedback from Senior Competency Heads. This ensures that our training remains relevant and effective, equipping you with the skills needed to excel in your career.

List of Tasks to be Covered:

Course Objectives:

• Covers multiple modules ITSM, ITAM and Basic CMDB (Non-Virtual CI’s).
• Wide discussion and practices towards ServiceNow Customizations using Scripting.
• Understand core ServiceNow Applications and Modules.
• Understand the High-Level Process involved in implementing ServiceNow ITSM platform (Post-Mandatory-Dependency-Implementation).

ITSM – ITAM – Flow Designer in a SINGLE PROGRAM

• Introduction to ServiceNow
• Introduction to ServiceNow Instances & Process
• SNC Navigations
• SNC Applications and Modules
• Forms, Lists and Tables
• Basic Forms and List Modifications and Administration
• Personalizing Forms
• Creating New Sections in forms
• Personalizing Lists and List controls
• Introduction to Different types of Fields
• Dependent Choice Field Creation
• Configuring Users and Groups and Administration
• Users
• Groups
• Roles
• Roles tagging to Users and Groups
• Tables and Columns Administration
• Creating Tables Adding Fields etc.
• Auditing Fields
• Recovering Deleted Data
• Applications and Modules Administration
• Creating and Modifying Applications and Modules and other related activities
• Limiting Access of Applications and Modules to specific set of Roles
• Introduction on Different Modules
• Incident Management
• Problem Management
• Change Management and its Workflows
• Service Level Management
• Different types of Change Requests and their Significance
• Change Types and Respective Workflows
• Service Level Management
• SLA Definitions and Triggering Conditions
• SLA Schedules
• Retroactive start usage in SLA
• SLA Workflow and Notifications on breach
• Service Catalog
• Introduction to Items and Categories
• Introduction to Variables and Variable Sets.
• Creating Workflows
• Associating workflows to Items
• Email Notifications and Events
• Email Notification Creation (When to trigger, Whom to trigger, What content to send)
• Events Creation
• Email Notification through Events
• Email Notification in workflow via Notifications and Events
• Send to Event Creator Usage
• Import Sets and Transform Maps
• Data Load through Excel
• Transform Mapping (Auto and Manual Mapping)
• Scheduled Imports
• Scripting
• Client-Side Scripting
• Client Scripts (Intro, How to write and Use)
• UI Policy (Intro, How to write and Use)
• Server-Side Scripting
• UI Actions (Intro, How to Write and Use)
• Business Rules and Global Business Rules (Intro, How to Write and Use)
• Script Include
• Background Scripts
• Fix Scripts
• UpdateSets
• Introduction to UpdateSets
• Creating an UpdateSets
• Using an UpdateSets
• Creating Update Source
• Retrieving UpdateSets
• Moving Changes between Instances
• Advantages and Best Practices
• Reports and Homepage
• Scheduling Reports
• Add Flow Designer topics
• Flow Triggers
• Flow Actions
• Sub Flows
• Hardware Models
• Asset-CI Relationship
• Asset-CI Synchronization
• Asset-CI Field Mapping
• Asset- CI State Mapping